Shipping & Return
Delivery to Your Doorstep
We ship your order using reliable couriers like PostNL, DHL, UPS, or DPD — depending on your location. Orders are dispatched from either Romania or the Netherlands, based on stock availability.
For EU orders over €200, shipping is free.
Delivery times:
• Netherlands, Germany, Austria, Belgium, Italy, and Spain: 2–5 working days
• Romania: 1–2 working days
Returns & Exchanges Policy
We accept returns and exchanges for online purchases within 14 calendar days from the date of delivery.
Return conditions:
- The item must be unworn, undamaged, in its original packaging, with all included accessories
- It must be accompanied by the warranty certificate
- Custom-made or personalized pieces are non-refundable. Jewelry created on request or altered at the client’s preference is not eligible for return
- Gift cards/vouchers are non-refundable
We reserve the right to refuse multiple returns from the same client.
Step-by-step return guide
1. Send an email to office@atelier-devi.com to let us know you wish to return a product. Please include:
• Your order number and date
• Whether you’d like a refund or an exchange
• Your full and correct IBAN for the refund
Refunds are made exclusively by bank transfer. Atelier Devi is not responsible for incorrectly provided bank details.
2. Prepare the item for return
Please ensure that the product:
• Is in perfect condition — unworn and undamaged
• Is in its original packaging
• Includes the warranty certificate
• Is securely packaged (you may reuse the Atelier Devi packaging)
3. Ship the parcel
Send the parcel by courier to the return address provided via email. Return shipping costs are the responsibility of the customer.
4. Wait for confirmation and refund
Once we receive and verify your return, you will receive a confirmation email. The refund will be processed within 14 business days.
Exchanges
You may choose to exchange the product for:
• Another item of equal or higher value (in which case you’ll pay the difference)
• A voucher for the value of the returned item, to be used in a future order
If the jewelry was received as a gift, one exchange is allowed for an item of equal or greater value. The return must be made within 14 days and include the warranty certificate.
Return shipping costs
Return costs are the responsibility of the customer, except in cases where:
• The jewelry has a manufacturing defect
• The wrong item was delivered
We reserve the right to decline repeated returns from the same customer or returns that do not meet the conditions above.
If you have any questions, write to us anytime at office@atelier-devi.com — we’re happy to help.